BOTTER Chatbot

For Genesys

The Unlimited Enterprise-Grade Chatbot platfor State-of-Art Builder | Faster time to market

BOTTER Framework | Genesys Comprehensive solutions

Botter Framework consists of many components designed to enrich Genesys user experience.

Widget Builder enables users who have GIA to customize their own Chatbot

Flow Builder Widget Builder empower users who don't have GIA to build the flow and customize an entire chatbot that meets their organization business requirement

Widget Builder

Customize your chatbot easily, with a simple easy to use powerful interface that enables users to build a fully customized branded widgets in a matter of minutes, not days providing unique seamless UI/UX for your customers

Flow Builder

Flow builder is catered for Genesys solutions to build chatbots with no coding or technical background required that supports rich media with predefined  Smart cards and modules for certain verticals backed up with the latest AI and NLP technologies

BOTTER | Analytics

BOTTER | Analytics

Dive Deeper into your chatbot with insights, with reports such as

  • % of interaction handled by humans versus bots 
  • Number of Customers
  • Number of interactions per channel
  • Number of returning users
  • Measurement of satisfaction level
  • Auto-detection for unknown terms

Why BOTTER for Genesys?

According to Statista's 2019 results, 78% of service organizations leverage conversational AI bots in simple self-service scenarios. Right in the second place with 77% is using bots to assess the type and difficulty of a query before passing it on to human agents

Onpremise & cloud Deployment

Capability to deploy the chatbot on premise or on your organization private cloud meeting all your organization security standards

Advanced NLP & NLU

Quick-witted NLP practice powered by Luis and wit that retrieves more forms suffixes & prefixes, decreasing your time-to-market. 

Various Integration Points

otter come with various Pre-built API's to integrate with your CRM platforms and other channels to fully utilize the data and enhance your organization performance

Analytics and Reports

View & export reports at the palm of your hands with all the essential insights numbers of active users, time record, active sessions and many more